Camarena Porter Optometrist Inc. follows the 8 Conditions for the Lawful Processing of Personal Information contained in the Protection of Personal Information Act. These Conditions set out how information may be collected and used, and the rights and responsibilities of the various parties in the collection, storage and use of that information.
Information collected by Camarena Porter Optometrist Inc about a patient is intended to be used only for the purpose of providing the best possible standard health care to that patient. This information may include information specifically about their general health and the health of their relatives. Information will generally be collected directly from the patient, although in some cases it will be necessary to obtain information from others, for example the patient’s Optometrist or General Practitioner. Camarena Porter Optometrist Inc will answer any queries the patient may have about the information being collected or the reasons that it is being collected.
Information provided by a patient will be used for the benefit of that patient, in particular to provide them with the highest possible standard of eye care. In some cases, this may require providing information about the patient to another health care practitioner, for example, when a patient is referred to us for treatment. When this occurs, the patient will be informed that the information is being provided. Information will be released when we are legally required to do so. In most cases this will require a court to order the release of the information, although information may also be released when we believe that this is necessary to prevent a serious and imminent threat to a person’s life, health or safety, or to public health and safety. Some information, such as the patient’s identity and the type of consultation provided, may be released in order to allow medical aid scheme benefits to be claimed. Contact information of patients will be used for the purpose of sending reminders and submitting promotional material. You can opt out of promotional material by selecting to unsubscribe at any time.
We collect information for a specific, explicitly defined and lawful purpose intended to be used only for the purpose of providing the best possible standard health care to that patient. Camarena Porter Optometrist Inc do not retain records of personal information any longer than is necessary for achieving the purpose for which the information was collected or subsequently processed, unless –
• retention of the record is required or authorized by law;
• retention of the record is required by a contract between the parties thereto; or
• the patient has consented to the retention of the record.
Camarena Porter Optometrist Inc will make all reasonable efforts to ensure that the information held about a patient is complete, accurate and up-to-date. When a patient informs us of any inaccuracy, it will be corrected as soon as possible.
Camarena Porter Optometrist Inc. will take all reasonable steps to ensure that the information they hold about a patient is protected from misuse, loss and unauthorised access or disclosure. The only people who have access to patient records are the practitioners involved in the care of the patient, and practice staff, who need access for purposes such as billing. No unauthorised persons are permitted to access the records. It is a policy of Camarena Porter Optometrist Inc that unauthorised release of personal information about patients is grounds for dismissal.
Camarena Porter Optometrist Inc use suppliers and service providers who we trust. They have agreed to keep your personal information secure and confidential, and to only use it for the purposes for which we have sent it to them. We use outside service providers to provide IT infrastructure, destroy old documentation, maintain our website and to help us deliver an optimal service and manage our business, (like medical aid, specialist medical service providers)
This policy document outlines the way this practice collects, handles and releases information about patients and is available to anyone who requests a copy. Patients who wish to find out more about how the practice manages personal information should discuss this with Camarena Porter Optometrist Inc.
Access and correction
Patients may have access to the information held about them and, if the information is incorrect, amended information will be added to the records. Patients who wish to examine the information held about them should notify Camarena Porter Optometrist Inc, who will arrange for them to have access.
Camarena Porter Optometrist Inc will prepare a summary of the information held about the patient for any patient who requests it. A reasonable fee may be charged for preparing the report. The physical record and the intellectual property contained in it remain the property of Camarena Porter Optometrist Inc at all times.
Your Rights Regarding Your Healthcare Information:
Please request that Camarena Porter Optometrist Inc communicate with you about your health and related issues in a particular way or at a certain place that is more private for you.
Camarena Porter Optometrist Inc cannot inform people that is involved in your care (or people involved in paying for your care), such as family members and friends.
As a patient you have the right to file a complaint with the Information Regulator if you believe your privacy rights have been violated.
Camarena Porter Optometrist Inc strive to give excellent customer service to our patients with the utmost care and respect the patients right to privacy of eye healthcare information.